Software and Technology

Emergency Call Tracking System

Provider of SaaS 911 call center routing, analytics and management solutions.

Transaction Overview

  • Represented ECaTS, a division of Direct Technology, in its sale to Intrado Inc.
  • ECaTS is a market leading business intelligence and analytics platform developed exclusively for the 911 industry. The Company’s proprietary cloud technology allows Public Safety Answering Points (“PSAPs”) to aggregate 911 call data in a centralized location, helping local and statewide agencies report and analyze PSAP activity.  Once deployed, ECaTS’ network traffic monitoring and call reporting solutions assist officials in maintaining 911 call handling compliance.
  • Intrado (f/k/a West Corporation) is a global provider of communication and network infrastructure services. Intrado helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialized agent services. 

Key Observations

  • The Company sought a buyer/financial sponsor that would be able to offer the desired capital and operational expertise to accelerate growth and further capture market share, as well as build on its reputation as a market leader.

Drivers of Interest

  • Market leading position with blue chip state and local government clients.
  • Exceptional retention.
  • Profitable growth.
  • Robust technology platform.
  • Extensive database of critical 911 call records and related analytics.
Hennepin Partners LLC